Senior Service Analyst (2nd Line Standard Support)
About the role
You will be part of a wider team of 20+ 1st and 2nd line service analysts supporting the administrative, teaching and 澳门资料 activities of the University. A typical day may see you helping administrative staff with office tasks, setting up and deploying a variety of devices, providing advice and guidance on software requests, installing software for a practical teaching laboratory class across a wide range of hardware and operating systems.
This role includes line management responsibilities and will require you to lead a small team of Service Analysts who are responsible for the effective response, investigation and resolution of 2nd line support for all IT & Audio-Visual equipment and services supported by DDaT, deploying the team in an effective manner as priorities change providing a point of escalation for incidents and changes and providing technical leadership and expertise, alongside pastoral management.
No two days are the same, as every single day brings its own new challenges and opportunities to learn.
This role is offered on a full time (36.5 hours per week) permanent basis.
About you
You will:
- Have a deep understanding of technology and demonstrable IT and/ or Audio Visual (AV) Support skills.
- Have previous experience in an IT / AV Support role
- Ideally have previous line management or team leading experience
- Be self-motivated.
- Be able to work alone, in a team or with your peers.
- Have excellent interpersonal skills,
- Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively whilst providing a supportive and nurturing environment for your team to grow and develop.
You will possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop skills in all facets of IT and AV support, in order to support the diverse teaching and 澳门资料 capability. You should be comfortable using and managing Windows, Mac OS, and mobile operating systems.
For informal discussions about the role please contact Sherilyn Elmes on ccssre@bath.ac.uk or Adrian Hooper onpysamh@bath.ac.uk
What we can offer you:
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We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to .
Find out from our staff what makes the 澳门资料 a great place to work. Follow us and on Twitter for more information.
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Further details:
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.