Find out how to raise a complaint and how the university will respond by reading the Student Complaints Policy and Procedure.
If you are a Student Apprentice please find the Student Apprentice Complaints Policy and Procedure.
Student Complaints aims to:
- Ensure that where issues arise resolution is sought promptly and to the satisfaction of all parties, whenever possible or appropriate.
- Ensure the 澳门资料 is a responsive organisation that welcomes feedback and learns from complaints to improve our academic provision, service standards and the student experience.
The 澳门资料 will not penalise any student for raising a complaint they are genuinely concerned about, even if the concerns turn out to be misplaced.
Stages of the Complaints Process
The complaints process will have no more than three stages:
- Stage 1: Early resolution at the local level, where this is possible
- Stage 2: Formal resolution stage
- Stage 3: Appeal stage
This is to allow issues to be resolved as efficiently as possible and at the appropriate level.
Students wishing to raise a formal complaint should complete a Stage 2 complaints form.
Advice and Support
We understand it can take courage to raise a complaint. There are several services that can support you before, during and after submitting a complaint.
We want you to be fully supported throughout this process.
You can contact the for a free confidential service that is independent of the University.
You will be offered the opportunity to bring a friend, family member or other support person to any meetings.
If you have a disability or any specific needs that require adjustments to this Student Complaints process, please email student-complaints@bath.ac.uk in order for arrangements to be made.
If you have a disability, you can also be accompanied to the meeting by a Disability Support Worker or adviser if required.
Support and advice is also available from the Student Support Advice Team by email to studentsupport@bath.ac.uk.